Proposal for a REGULATION OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL on promoting fair business-to-consumer commercial practices in the offline and digital single market, and repealing Directive 2005/29/EC (Digital Fairness Act)

Leaked draft · unofficial text

Article 25 Communication with a human being in customer service

Where a trader provides online customer service after the conclusion of a contract, the trader shall ensure that, upon request of the consumer, communication with a human being is made available.

This Article shall not apply to investment services as defined in point (2) of Article 4(1) of Directive 2014/65/EU.