Article 21 Reminder before automatic extension of a long-term supply contract
For a contract concluded by means of an online interface or by other digital means for the continuous supply of products with a duration of six months or longer that provides for an automatic extension of the contract for any period, the trader shall remind the consumer in a clear and prominent manner on a durable medium, no earlier than 1 month and no later than fourteen days before the date on which the contract is automatically extended, of the upcoming extension and the consumer’s right to terminate the contract.
The reminder pursuant to paragraph 1 shall clearly indicate the date of the upcoming contract extension, the duration until the subsequent date of extension, the price, and the conditions for terminating the contract, including, where applicable, a reference or direct link to the contract termination function referred to in Article 23.
Where the reminder has not been sent to the consumer in accordance with paragraphs 1 and 2, the consumer shall have the right to terminate the contract free of charge at any time from the date of extension until the date the trader sends a reminder, without having to respect any notice period and without payment being due for the period between the renewal date and the date of the termination of the contract.
For contracts that have been extended for an indeterminate duration, the consumer shall have the right to terminate the contract after the automatic extension at any time with a maximum one-month notice period and free of charge, except for the charges for receiving the product during the notice period.
