Article 20 Contracts with free trial periods
For contracts concluded by means of an online interface or by other digital means with a free trial period, the trader shall remind the consumer in a clear and prominent manner on a durable medium, and within a reasonable period before the end of the trial period, of the end date of the free trial period, the right to terminate the contract after the free trial period and the possibility for the consumer to continue the contract on a paid basis after the end of the free trial period if the consumer expressly agrees. The reminder shall clearly indicate the date on which the free trial period will end and the price, the duration and the conditions for terminating the paid contract.
Where the reminder has not been sent to the consumer in accordance with paragraph 1 or the consumer has not expressly agreed before the end of the trial period to continue the contract on a paid basis, the consumer shall not be bound by the contract.
Where the reminder has been sent to the consumer in accordance with paragraph 1 and the consumer has expressly agreed before the end of the free trial to be bound by the contract on a paid basis, the trader shall provide the consumer with a confirmation of that agreement, on a durable medium without undue delay and at the latest within a week of the receipt of the consumer’s confirmation.
The confirmation to be sent by the trader shall include the information referred to in Article 6(1) Directive 2011/83/EU pertaining to the paid contract unless the trader has already provided that information to the consumer on a durable medium.
