Digital Fairness Act
Source

Leaked draft · no COM or procedure number

Unofficial leaked draft of the Commission proposal · supplied 9 November 2026

Text of an unofficial leaked draft, not an adopted Commission proposal. Original wording, numbering and placeholders are preserved.

Proposal for a REGULATION OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL on promoting fair business-to-consumer commercial practices in the offline and digital single market, and repealing Directive 2005/29/EC (Digital Fairness Act)

Leaked draft · unofficial text

Read Article 24 in the full document

Article 24 Exercise of the right of withdrawal from distance contracts concluded by the means of an online interface

(1)

For distance contracts within the meaning of Article 2, point (7) of Directive 2011/83/EU, including contracts for the supply of financial services, concluded by means of an online interface, the trader shall ensure that the consumer can withdraw, in accordance with Articles 9, 11 and 16b of Directive 2011/83/EU, from the contract by using a withdrawal function.

(2)

The withdrawal function shall be labelled with the words ‘withdraw from contract here’ or an unambiguous corresponding formulation in an easily legible way. The withdrawal function shall be continuously available during the withdrawal period. It shall be prominently displayed on the online interface and easily accessible to the consumer.

(3)

The withdrawal function shall enable the consumer to send an online withdrawal statement informing the trader of the decision to withdraw from the contract. That online withdrawal statement shall enable the consumer to easily provide or confirm the following information:

(a)

the consumer’s name;

(b)

details identifying the contract from which the consumer wishes to withdraw; and

(c)

details of the electronic means by which the acknowledgement of the withdrawal referred to in paragraph 5 will be sent to the consumer.

(4)

Once the consumer has completed the online withdrawal statement in accordance with paragraph 3, the trader shall enable the consumer to submit it by means of a confirmation function. That confirmation function shall be labelled in an easily legible manner, and only with the words ’confirm withdrawal’ or with an unambiguous corresponding formulation.

(5)

Once the consumer activates the confirmation function, the trader shall send to the consumer an acknowledgement of receipt of the withdrawal on a durable medium, including its content and the date and time of its submission, without undue delay.

(6)

Consumers shall be considered to have exercised their right of withdrawal within the relevant withdrawal period if they submitted the online withdrawal statement referred to in this Article before that period expired.