Digital Fairness Act
Source

Leaked draft · no COM or procedure number

Unofficial leaked draft of the Commission proposal · supplied 9 November 2026

Text of an unofficial leaked draft, not an adopted Commission proposal. Original wording, numbering and placeholders are preserved.

Proposal for a REGULATION OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL on promoting fair business-to-consumer commercial practices in the offline and digital single market, and repealing Directive 2005/29/EC (Digital Fairness Act)

Leaked draft · unofficial text

Read Article 23 in the full document

Article 23 Online contract termination function

(1)

Where the trader offers consumers the possibility of concluding contracts by means of an online interface, the trader shall ensure that consumers can terminate the contract by using a contract termination function on the online interface (‘online contract termination function’), irrespective of the manner in which the contract was concluded.

(2)

The online contract termination function shall be labelled with the words ‘terminate the contract here’ or an unambiguous corresponding formulation in an easily legible way. It shall be prominently displayed on the online interface and easily accessible to the consumer.

(3)

The online contract termination function shall enable the consumer to send an online contract termination statement informing the trader of the decision to terminate the contract.

(4)

That online contract termination statement shall enable the consumer to easily provide or confirm the following information:

(a)

the consumer’s name;

(b)

details identifying the contract which the consumer wishes to terminate;

(c)

details of the electronic means by which the acknowledgement of the contract termination referred to in paragraph 5 will be sent to the consumer.

(5)

Upon completion of the online contract termination statement by the consumer in accordance with paragraph 3, the trader shall enable the consumer to submit it by means of a confirmation function. That confirmation function shall be labelled in an easily legible manner, and only with the words ‘confirm the contract termination’ or with an unambiguous corresponding formulation.

(6)

Once the consumer activates the confirmation function, the trader shall send to the consumer an acknowledgement of receipt of the online contract termination statement on a durable medium, including its content, the date and time of its submission and the date when the termination takes effect, without undue delay, and at the latest within a week.